What Would Make You Happy?
May 19, 2010
While in Las Vegas for a marketing conference last year I heard a speech from Tony Hsieh, CEO of Zappos. If you don't know Zappos, it's a online retail website selling shoes. Ever seen a box shipped to your office and the women all start getting awing and ohing? It's probably from Zappos. 
The company Zappos itself is also pretty exciting. Tony, their CEO, was fascinating to listen to. He strives to make all his employees "happy" so that they can give the best customer service imaginable. What a great idea! If you employees are genuinely happy they will project this happiness onto the customers. My question to you, what would it take to make your "happy" and give the best customer service imaginable?
To read more about Tony, view this Inc.com article recently written about him.
Most Popular Topics
The authors and contributors are all BusinesSuites team members who share their thoughts, observations, personal experiences, and analysis of their communities and the people and environments that make them unique.
Authors
Yvonne Battle-Felton
Owings Mills, Maryland
Nancy Brown
Austin, Texas
John Jordan
Austin, Texas
Connie Shortes
Austin, Texas
Heather Younger
Austin, Texas